Return & Exchange

Replacement / Defected Policy

Normally we don’t replace or exchange products. Under certain circumstances only defected products can be returned/Exchanged within the period of 7 days. The first day of grace period counts from the day of the products reached to customer’s hand.  Defected products means the following:

  1. The Lens was found torn or broken in SEALED bottle
  2. The Lens was in odd shape in SEALED bottle
  3. The Lens was expired in SEALED bottle

For such cases (torn/broken/expired lens) customer must sent us a clearly visible photo of the lens as a proof in order to proceed with a replacement. After the perfect inspection such defected product will void Exchangeable or refundable policy if and only if there is no sign of being used and a valid photo is presented as a proof.


Return and Exchange Policy

Following rules apply for the case of exchange upon customer’s request within 7 days of grace period.

  1. Customer must bear the cost of Return shipping.
  2. Customer also must bear the cost of Resend shipping.
  3. The product must be in original/unused/unopened/sealed condition that is fit for re-selling. Such condition will be inspected by us. (remain unopened)

This policy is void only for 7 days of grace period and Contactlensnepal.com reserves right not enjoy any customer complaints afterward. Other than defects complaints of product shall be handled as per case basis.


Cancellation Policy

Customers may cancel the order placed after payment due to any reasons. Please inform us ASAP. Following rules apply for refund:

  • Not full payment will be refunded, 10% administration fees of your amount purchased will be deducted.
  • If Products ordered are already SHIPPED or under process, your cancellation of order shall be charged 30% of administration fees. Refund will be processed only after the product is returned.
  • On return of parcel due to (incorrect information/address provided by customer, recipient not available during delivery, unclaimed parcels) and upon a refund request , 30% administration fees of your total order value will be imposed and deduct the shipping charges and refund you the remaining amount.